Once you have read through the brochure and have decided upon the cruise you would like, we advise you to:

~If payment in full is not received 10 weeks prior to the start date of the holiday the deposit shall be forfeited and the booking cancelled.

~There are no hidden extras and no supplements for single guests occupying single accommodation.

The majority of our starting and departure points are well-served by public transport and every effort has been made to ease your convenience. Full arrival details and map will be sent with your confirmation.

Arrival on the boats is from 4.30pm onwards. It may be possible to drop bags off at the boat prior to this, if arranged with the crew beforehand, however we regret it will not be possible for any passengers to be onboard during the day of arrival. Afternoon tea is served at 4.30pm to those guests that have arrived. Welcome drinks followed by dinner will be served at 7.15pm. The boats will not normally move off until the following morning.

Departure on the last day of the cruise shall be after breakfast and before 10am. It may be possible to leave luggage on board for collection later on the day of departure, if arranged with the crew. We regret it is not possible for any passengers to be onboard after 10am on the day of departure.

Discounts
‘Previous Customer’ discount of 10% applies only to those people who have booked a Bywater Holiday previously.
Any discounts shall be accounted for in the balance payment and noted in the confirmation letter.

Payment
Payment can be made by cheque or bank transfer. Please do not send cash in the post. Cheques should be made payable to ‘Bywater Hotelboat Cruises’. Please call us on 07775 850098 to arrange payment by bank transfer. If paying from overseas please consult us as to the best method of payment.

Restrictions
We regret that for safety reasons smoking is not permitted on board. Pets are not allowed on board and we are unable to carry children under the age of 14, except on a full boat charter.

Stoppages
Canals and rivers are occasionally closed for short periods during the summer months if emergency repair work is necessary. If any of our cruises are affected by such stoppages we shall make every effort to re-route and immediately inform any passengers whose arrival or departure is altered.

Menus
We serve a varied menu over the course of each cruise and although we are unable to offer choices we can cater for certain dietary requirements, just let us know on the booking form of any strong dislikes, food allergies or other dietary needs. Please call us on 07775 850098 if you would like to discuss any of these before booking.

Miscellaneous
Bywater Hotelboat Cruises cannot be held responsible for any failings of public transport in your arrival or departure.

Bywater Hotelboat Cruises takes no responsibility for any theft or accidental damage which occurs to a passenger’s luggage and belongings whilst on board.

If we advise car-parking facilities, we shall not be liable for any loss or damage to your vehicle or its contents.

Cancellation Insurance
We strongly recommend that guests arrange cancellation holiday insurance with a provider of choice. If you would like a suggestion of companies which provide such cover, please get in touch.

1. A booking has been made when Bywater Hotelboat Cruises (herein after called the company) have received a booking form with the deposit/ full remittance per person, per cruise and you have received written or email confirmation. Once your booking is confirmed you are responsible for the total charge not just the deposit. Should you be compelled to cancel you should notify the company as soon as possible. Bookings are accepted on condition that cancellation insurance is obtained for all members of the party. All claims should be made direct to the insurance company. The decision of the insurance company is final.

2. Changes to holiday dates after confirmation has been received count as cancellations unless, at the company’s discretion the booking can be re-allocated to an alternative date. A fee may be charged.

3. The company reserves the right to refuse bookings without assigning reasons. We reserve the right to cancel any cruise for which there are insufficient bookings, or if due to circumstances outside our control it has become impossible to carry out the cruise. In such cases, you will, if possible be offered alternative dates. Otherwise, any sum received from you will be returned in full, but you shall have no claim on any account against us.

4. The company makes every effort to keep the advertised time-table but shall not be liable for any loss to the passenger occasioned by delay, mechanical breakdown, failure to keep time, or any cause whatsoever. The company reserves the right to amend routes and to allocate alternative accommodation whenever in the opinion of the company, its servants or agents it shall be necessary to do so. Should navigational difficulties prevail on the waterway, the cruise may be rescheduled by the company to commence, divert or terminate at alternative locations or an alternative craft in order to safeguard the holiday. This situation will not be considered grounds for cancellation of a confirmed booking.

5. The company reserves the right to terminate a passenger cruise, should the person in the opinion of the company or its servants have placed the boats / equipment / passengers or property belonging to the waterway company in danger of damage or injury by ignoring the advice or restrictions imposed in order to protect against damage or injury to persons or property belonging to the waterway company. The company also reserves the right to expel any person who in the opinion of the operative of the vessel behaves in a manner disruptive to the group. No compensation will be given for cruise time or facilities cancelled due to this action and the person may have no further claim on the company.

6. The company reserves the right to vary its published charges should the rate of Value Added Tax change.

7. No responsibility can be taken by the company for any consequences of not being informed regarding health problems of any guest.

8. The conditions of the bookings are covered by English Law and the parties submit to the jurisdiction of the English Courts.

Booking form