Booking Conditions

1. A booking has been made when Bywater Holiday Cruises (hereinafter called the company) has received a signed booking form together with the deposit / full remittance per person, per cruise and you have written confirmation. Once a booking has been confirmed you are responsible for the total charge not just the deposit Should you be compelled to cancel you should notify the company as soon as possible.

2. Changes to holiday dates after confirmation had been received count as cancellations unless, at the company’s discretion the booking can be re-allocated to an alternative date. A fee may be charged.

3. The company reserves the right to refuse bookings without assigning reasons for doing so.

4. The company makes every effort to keep the advertised time- table, but shall not be liable for any loss to the passenger occasioned by delay, mechanical breakdown, failure to keep time, or any cause whatsoever. The company reserves the right to amend routes and to allocate alternative accommodation whenever in the opinion of the company, its servants or agents it shall be necessary to do so. Should navigational difficulties prevail on the waterway, the cruise may be re-scheduled by the company to commence, divert or terminate at alternative locations or an alternative craft in order to safeguard the holiday. This situation will not be considered grounds for cancellation of a confirmed booking.

5. The company reserves the right to terminate a passenger cruise, should the person in the opinion of the company or its servants have placed the boats / equipment / passengers or property belonging to the Waterway company in danger of damage or injury by ignoring the advice or restrictions imposed in order to protect against damage or injury to persons or property belonging to the Waterway company. The company also reserves the right to expel any person who in the opinion of the operative of the vessel behaves in a manner disruptive to the group. No compensation will be give for cruise time or facilities cancelled due to this action and the person may have no further claim on the company.

6. The company reserves the right to vary its published charges should the rate of Value Added Tax change.

7. The conditions of the bookings are covered by English Law and the parties submit to the jurisdiction of the English Courts.